When I stepped into the Bram & Bluma Appel Salon at the Toronto Reference Library for the RGD In-House Design Conference in early May, I immediately felt a shift in the energy.

As a creative professional, I’ve always understood that "soft skills" are actually the hardest to master. But after two days at the Rotman Leadership Development course, I walked away with a new perspective: Leadership isn't a rank; it's a voluntary connection built on trust, EQ, and intentionality.